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Successful Scheduling Strategies and Managing No-Shows

Successful Scheduling Strategies and Managing No-Shows

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Speaker: Elizabeth Woodcock, MBA, FACMPE, CPC

Length 90-minutes

Are your patients constantly complaining that they can't get into see you? Is every day a desperate attempt simply to hold the wait times down to a "reasonable" amount of time? Do you just “squeeze in” patients with urgent needs to meet the demand? Do you, as a practice leader, understand the role appointment scheduling plays in keeping patients happy? 

We know that many medical practices struggle with management of the appointment schedule.  A mismanaged schedule results in lower productivity, disappointed patients, and lost profits.  A new trend is patients are using online rating sites to judge practices based on wait times.

Elizabeth Woodcock will describe new methods for scheduling appointments -- and managing your appointment no-shows. Discover innovative ways to optimize your scheduling. From modified wave scheduling to freezing slots, you’ll come away from this session with Elizabeth’s array of tools you can use to master the appointment schedule. As a bonus, learn about ways to effectively use reminder technology to minimize your no-shows.  Elizabeth Woodcock will share no-nonsense information on what is working in other practices and how some practices can indeed, run on time.

This is the program for you if you could benefit from tips and tricks to improve your appointment scheduling.  A solid schedule isn’t a “nice to have.”  It is a business imperative

  • Where do I start?  How to evaluate your current system’s performance.
  • Improve patient access through optimizing your appointment schedule.
  • Learn tips to maximize your scheduling potential.
  • Increase patient volume with a realistic scheduling template without sacrificing patient satisfaction.
  • Reduce appointment no-shows through proven reminder techniques.

Program Materials: Handouts are provided with the CD

Meet Our Expert Speaker:

Elizabeth Woodcock, MBA, FACMPE, CPC, is a professional speaker, trainer and author specializing in medical practice management. Elizabeth has focused on medical practice operations and revenue cycle management for more than 20 years. Combining innovation and analysis to teach practice operations, she has delivered presentations at regional and national conferences to more than 150,000 physicians and managers.  In addition to her popular email newsletters, she has authored 12 best-selling practice management books, and published dozens of articles in national healthcare management journals.

Elizabeth is a Fellow in the American College of Medical Practice Executives and a Certified Professional Coder. In addition to a Bachelor of Arts degree from Duke University, Elizabeth completed a Master of Business Administration in healthcare management from The Wharton School of Business of the University of Pennsylvania.