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Transitional Care: Why Care and What To Do About It

Transitional Care: Why Care and What To Do About It

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Deborah Walker Keegan, PhD, FACMPE

Length 90-minutes

Deborah Walker KeeganThe process of moving patients from one provider or practice setting to another shouldn’t be a complicated labyrinth of delays, confusion and disruption. By understanding the pitfalls in managing transitions of care and taking steps to proactively plan for care hand-offs, a healthcare organization can improve the quality and safety of its patients, while also positively impacting its bottom line.

Listen to this webinar to learn:

  • How to formalize your inbound patient referrals to include a checklist of the critical elements you need before or during the patient visit
  • How to streamline your outbound patient referral process and provide complete information to ensure a well-coordinated care hand-off
  • How to get paid for transitional care management by using the new CPT codes based on patient complexity
  • How to improve your practice’s performance by capturing data, setting targets, and changing your work processes to ensure each care hand-off is a complete bundle of information, resources, and materials

Why care about managing care transitions?  As we transition from payment-for-volume to payment-for-value, the costs associated with repeat tests, hospital readmissions, lack of patient self-management and caregiver confusion matter.  As we measure quality and hold providers accountable to quality and safety standards, the missteps involved in care transition lead to poor quality performance.  Both will negatively impact not only the health of your patients, but your practice’s bottom line. 

Webinar Outline:

  • Definition of care transitions
  • Why care about care transitions
    • Financial impact
    • Quality impact
  • Pitfalls to avoid in care transitions
    • Miscommunication
    • Lack of engagement/comprehension
    • Confused accountability
    • Episodic steps versus planned bundle
  • Tools and techniques
    • Inbound referral checklist, timeline, accountability
    • External referral checklist, timeline, accountability
    • Where and how to start – readmissions, repeat tests, patient self-management
    • Transitions care manager – job description
  • Two programs
    • CMS – Community-based Care Transitions Program
    • The Care Transitions Program®
  • Financial impact
    • New codes and billing opportunity
    • Value-based reimbursement impact

Meet Our Expert Speaker:

Deborah Walker Keegan, PhD, FACMPE is a nationally recognized consultant, keynote speaker, and author.  Dr. Keegan is President of Medical Practice Dimensions, Inc. and a Principal with Woodcock & Walker Consulting. With more than 25 years of experience, her consulting services are in demand by hospitals, integrated delivery systems, physician-owned practices and academic institutions.  She has authored or co-authored six best-selling books on key issues in medical practice management and numerous articles in the healthcare field.

Dr. Keegan earned her PhD at the Peter F. Drucker Graduate School of Management, her MBA from UCLA, and she is a Fellow of the American College of Medical Practice Executives.  With rich experience in consulting, education, and industry research, Dr. Keegan brings knowledge, expertise and solutions to healthcare organizations.