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Missed Appointments = Missed Opportunities: Managing Patient No-Shows in Your Medical Practice

Missed Appointments = Missed Opportunities: Managing Patient No-Shows in Your Medical Practice


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Managing missed appointments is essential in today’s reimbursement environment.

As a result of the shift in patient financial accountability, more patients are failing to show for appointments today than ever before.  With every appointment no-show, you bear all of the overhead cost - and the revenue lost can never be recovered. Missed appointments take a significant toll on your practice’s profitability.

You’ll discover proven solutions to prevent patient no-shows from occurring, and managing them when patients do fail to show. Discover best-practice strategies to confirm appointments, manage cancellations, maintain a “priority list”, and establish appropriate no-show charges. You’ll walk away from this webinar with an action plan to reduce missed appointments – and improve your bottom line.

  • Gain insight into industry benchmarks for missed appointments
  • Discover the impact of changing the scheduling horizon
  • Determine strategies to avoid missed appointments
  • Learn how to react when a patient makes a last-minute cancellation
  • Discover effective methods to confirm appointments
  • Recognize the actions to take after a patient misses an appointment
Elizabeth W. Woodcock, MBA, FACMPE, CPC is a professional speaker, trainer and author specializing in medical practice management. Elizabeth has focused on medical practice operations for more than 20 years. Combining innovation and analysis to teach practice operations, she has delivered presentations at regional and national conferences to more than 200,000 physicians and managers. In addition to her popular email newsletters, she has authored 15 best-selling practice management books, and published dozens of articles in national healthcare management journals. Elizabeth is a Fellow in the American College of Medical Practice Executives and a Certified Professional Coder. In addition to a Bachelor of Arts degree from Duke University, Elizabeth completed a Master of Business Administration in healthcare management from The Wharton School of Business of the University of Pennsylvania. A mother of three children, she is an avid scuba diver, and a Crossfit fanatic.