Medical Practice Management Books, Journals and Articles for Physicians, Practice Administrators and Doctors' Office Managers

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In Your Patients’ Shoes

In Your Patients’ Shoes


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Timothy W. Boden, CMPE
 
Today we hear a lot about the importance of treating patients with empathy and compassion, but almost everything in “the system” seems to work against us. Under pressure to operate at maximum efficiency and productivity with fewer resources, physicians and support staff find it increasingly difficult to give patients the personal attention that keeps patients from feeling dehumanized: “They treat me as if I were just a number!” Love it or hate it, the success of your medical practice will increasingly depend on a positive patient experience. The entire payer industry is trying to figure out how to effectively factor patient satisfaction into reimbursement schemes.