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“How Can We Help You?”: Kinder, Gentler Collections

“How Can We Help You?”: Kinder, Gentler Collections

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Timothy W. Boden, CMPE
Patient balances due make up a higher percentage of your accounts receivable than at any time in recent history. You cannot afford a laissez-faire attitude toward patient collections—your business survival depends on optimizing revenue from payers and patients. On the other hand, you really can’t afford to alienate patients in this increasingly “consumer-driven” medical marketplace. So how can you maximize collections and keep patients smiling? It’s tricky, but doable.