Timothy W. Boden, CMPE
Patient balances due make up a higher percentage of your accounts receivable than at any time in recent history. You cannot afford a laissez-faire attitude toward patient collections—your business survival depends on optimizing revenue from payers and patients. On the other hand, you really can’t afford to alienate patients in this increasingly “consumer-driven” medical marketplace. So how can you maximize collections and keep patients smiling? It’s tricky, but doable.