Medical Practice Management Books, Journals and Articles for Physicians, Practice Administrators and Doctors' Office Managers

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Developing Connections in Collections: Building Your Team with C.A.R.E.

Developing Connections in Collections: Building Your Team with C.A.R.E.


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Mark Schabel and Ali Bechtel
 
In light of the ever-increasing cost of medical care, coupled with growing patient responsibility—and, as a result, growing bad debt—healthcare organizations are working harder than ever to reduce costs and improve collections in order to maintain a healthy revenue cycle. One major factor influencing your medical practice’s success that is often overlooked is the culture of the organization and the engagement and quality of the team that upholds it. Receivables Management Partners has developed the C.A.R.E. model of hiring, which can aid your practice in establishing a culture of success and hiring and maintaining an engaged and committed workforce. Engaged employees will nurture an exceptional patient experience, and can improve your bottom line.