Mitchell Kusy, PhD, and Elizabeth L. Holloway, PhD
Presented as a representative case of how to handle the disruptive behaviors of professionals in healthcare, this article describes the strategies of a systems approach with a five-phase model for culture change. The “large-scale, real-time” culture change process, based on our own evidence-based research on toxic behaviors and the research of others, has been demonstrated to be more effective than one-on-one feedback to change these behaviors. The real-time approach has been applied to other organizational situations—strategy formulation, change management, or service improvement—with more sustainable effects than simply training alone. This article will help your organization with four outcomes: understanding the rationale for a five-phase model for cultural change, describing the advantages of a real-time versus nonreal-time approach to change, identifying the how-to’s for application within a systems approach, and articulating a clear evaluation process to sustain successful organizational culture change.