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Addressing Disruptive Behaviors in the Organizational Setting: The Win-Win Approach

Addressing Disruptive Behaviors in the Organizational Setting: The Win-Win Approach


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Alan H. Rosenstein, MD, MBA
 
Disruptive behaviors can have a significant impact on organizational dynamics and work relationships and a profound negative effect on staff and patient satisfaction, performance efficiency, and patient outcomes. Despite the growing call for action, many organizations still have difficulty in addressing these issues in a consistent, effective manner. Presented below is a model that focuses on causes and barriers and offers solutions designed to promote a “What’s in it for me?” win-win approach for improving morale, job satisfaction, and patient care.