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Determining the Value of Front Desk Staff in a Medical Clinic

Determining the Value of Front Desk Staff in a Medical Clinic


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Crystal Miner MBA-HSA FACMPE
 
The front desk staff of a medical clinic typically is the lowest paid position. In recent years, expectations for these positions have increased, and their impact on the financial stability of the clinic has grown. Employees in these positions are expected to know state and federal regulations, and at the same time have excellent customer service skills, attention to detail, and the ability to take on any challenges that come up. To evaluate the worth of a position, a clinic must review not only the expectations of the position but the amount of savings or cost the position may provide the clinic. The value of a front desk position can be determined using clinic data, including expenses, revenue, the number of visits, and the number of patients. This article suggests that front desk positions are worth more than they are paid and that they should be held to a higher standard than they have in the past.