David F. Smith PhD
Leadership research has determined that the one-on-one relationship between a team leader and each team member is critical to team success. Successful outcomes are associated with specific leadership behaviors. Leaders can exhibit five specific behaviors that positively affect the relationship between the leader and their team member. This relationship, leader–member exchange (LMX), is central to many leadership theories. Higher-quality LMX is associated with better organizational outcomes, including lower actual voluntary turnover and lower voluntary turnover intention. Leaders should learn how to implement the five behaviors: inclusion, respect, reward, improvement, and modeling. This article describes the behaviors and how they can be implemented to achieve greater organizational success.