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The High-Performing Medical Practice: Workflow, Practice Finances, and Patient-Centric Care

The High-Performing Medical Practice: Workflow, Practice Finances, and Patient-Centric Care


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Owen Dahl

Print book ships on Feb. 25. eBook available on Feb 25.

Master the Principles That Will Ensure Your Healthcare Practice’s Survival

It used to be that if you were a good physician, a profitable medical practice followed. But that’s not true any longer. Today, there is too much uncertainty. It takes solid business tactics to run a profitable and high-quality practice.

Seize Control! Change what you can within the context of your organization!

You can't do it alone, but with a team, opportunities for growth do exist if you know how to evaluate the practice's key business processes. Your goal is to have a practice that runs effectively without unnecessary steps and bottlenecks that hold up work, frustrate patients and staff, and cost money.

Thousands of physicians and administrators have learned re-engineering skills through Owen Dahl’s consulting, books, and journal articles. In this new resource, The High-Performing Medical Practice:  Workflow, Practice Finances, and Patient-Centric Care (in print or convenient eBook), Dahl has translated these principles into an easy-to-use, quick-reading book, with plenty of examples showing exactly how you and your team can re-engineer a healthcare practice.

Here’s a sample:
  • The quandary of how to increase workflow – identifying the bottlenecks.
  • The optimum patient experience (new patient and established patient) and how your patients define quality care.
  • Effectively use the SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis to gauge your practice health.
  • How to use patient surveys to increase efficiency and quality.
  • The relationship between a good practice and recruiting and keeping good staff.
  • Why cost-cutting alone won’t improve your bottom line, but an understanding of the costs is crucial.
  • Organizational structure and the goal of practice transformation.
  • How Lean Six Sigma can significantly improve your workflow.
  • Incorporating a “learning” culture for future growth.
  • Benefits of tech – but why computerizing processes doesn’t necessarily lower costs and increase quality.
  • How the move towards value-based reimbursement will impact you.
  • Healthcare practice finances, revenue cycle management and patient responsibility.

This book is chock-full of healthcare practice “truths.” It starts with an honest assessment and audit of the practice. From there Owen Dahl covers the essential “needs,” of most any healthcare practice today, along with the roadmap of how to apply sound business wisdom effectively to get the results you need.

Healthcare practices are under attack from many sides -- governmental influence and paperwork that complicate your workflow, growing value-based reimbursement, and patient-centric demands from your patients. With so much expected from the healthcare practice leaders, stay one step ahead with this extraordinary book.

BONUS! Chapters include a collection of worksheets and forms you can immediately put to work in your practice.

Table of Contents

Introduction and The Value Star Concept
Chapter 1: An Honest Assessment of Your Healthcare Practice
Chapter 2: Patients: Customer Engagement, Surveys, and Patient-Focused Care
Chapter 3: The People Factor: Recruiting and Keeping Good Staff Members
Chapter 4: Partnering, Communication, and the Supply Chain
Chapter 5: Yes, Your Healthcare Practice is a Business
Chapter 6: Practice Efficiency, Lean Six Sigma, and Effectiveness
Chapter 7: Instill a Culture of a Learning Organization
Chapter 8: Healthcare Practice Finances, RCM (Revenue Cycle Management) and Patient Responsibility
Chapter 9: Benefits of Technology in Clinical Operations
Chapter 10: Your Practice Transition Roadmap
Chapter 11: The Opportunity for Practice Transformation
Chapter 12: The Culture of Your Healthcare Practice: Putting the Pieces Together
Chapter 13: Continuous Process Improvement (CPI) and Conclusion

Owen Dahl

Owen J. Dahl, MBA, LFACHE, CHBC , is a principal of Owen Dahl Consulting, in The Woodlands, Texas, and the Author of Think Business! Medical Practice Quality, Efficiency, Profits, 2nd Edition, a guide to applying business fundamentals to the practice of medicine. His second book is an eBook complete with template, Medical Practice Disaster Planning Guide. He also is the contributing author of the popular books, Lean Six Sigma for the Medical Practice and Integration of Behavioral Health into Medical Homes: A Rapid Implementation Guide. A nationally-known speaker on strategic planning, Lean and Six Sigma, culture, human resource management and the revenue cycle, Owen is also an independent consultant with the Medical Group Management Association, MGMA. Owen’s passion for education inspired him to become an adjunct professor at the University of New Orleans and the University of Houston, as well as developing certification programs for major medical societies.